bone55 Privacy Policy — Your Data, Explained

This Privacy Policy sets out how bone55 (operating at bone55.net) collects, stores, uses and protects personal data when you register and use the platform. It applies to all registered users, regardless of how you access the platform — whether through a desktop browser, mobile browser, or any other interface.

bone55 is built for players in Pakistan. We understand that for Pakistani players, trust in how a platform handles personal and financial information is important. This policy is written to give you a clear, honest picture of our data practices — not to obscure them behind complex legal language.

By creating an account on bone55, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle data as described here, you should not create an account or continue using the platform.

bone55 collects personal data in several ways — when you register, when you use the platform, and when you interact with our payment systems. The categories of data we collect are as follows:

We only collect data that is necessary for a specific, legitimate purpose. We do not collect categories of sensitive personal data beyond what is required for age and identity verification.

bone55 uses your personal data only for the purposes listed below. We do not use your data in ways that are inconsistent with the reason it was collected.

• Account creation and management — to set up, maintain and secure your bone55 account, including password recovery and login security
• Identity and age verification — to confirm you meet the minimum age requirement of 18 and that the details you provided are accurate
• Payment processing — to process deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and other supported PKR payment methods
• Fraud prevention and security — to detect and investigate suspicious account activity, duplicate accounts, or irregular transaction patterns
• Responsible gaming — to operate deposit limit tools, session reminders, and self-exclusion features that help players manage their gaming activity
• Customer support — to respond to enquiries, resolve account issues, and handle complaints
• Platform improvement — anonymised usage data helps us understand how the platform is used and where improvements are needed
• Legal and compliance obligations — to meet any obligations that apply to bone55's operation

bone55 does not sell personal data to third parties. Data is shared only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors — JazzCash, Easypaisa, Raast and other payment service providers receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data handling standards.
• Identity verification providers — third-party services used to verify identity documents and confirm age. Verification data is transmitted securely and used only for that specific purpose.
• Game software providers — providers such as Pragmatic Play, Evolution Gaming and others may receive anonymised session data to operate and maintain game integrity. No personally identifiable information is shared with game providers for marketing purposes.
• Legal and regulatory requirements — if bone55 is required to disclose information by applicable law or in response to a legitimate legal process, we will comply. Where possible, we will notify you of such a requirement before disclosure.

bone55 handles all transactions in PKR (Pakistani Rupees). When you make a deposit or request a withdrawal, the payment details you provide — such as your JazzCash number, Easypaisa wallet, Raast ID or bank account number — are used solely to process that specific transaction.

bone55 stores transaction records as part of your account history. These records include deposit and withdrawal amounts, dates, payment methods used, and transaction status. This information is necessary for account management, support, and verification purposes.

bone55 does not store complete card numbers. Card transactions are processed through third-party payment gateways that are responsible for the security of full card data. bone55 retains only the masked card reference required for transaction records.

bone55 retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet applicable legal, compliance, or operational obligations.

• Active account data — retained for the lifetime of your active bone55 account
• Transaction records — retained for a minimum period after each transaction to support account management, dispute resolution, and compliance requirements
• Identity verification data — retained in accordance with verification standards; deleted or anonymised when no longer required
• Support communications — retained for a reasonable period to support follow-up enquiries and quality assurance
• Closed accounts — some data is retained after account closure to satisfy legal and compliance obligations, after which it is deleted or anonymised

When data is no longer required for any retained purpose, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

bone55 takes the security of your personal data seriously. The platform uses a combination of technical and operational controls to protect your information from unauthorised access, loss, or disclosure.

• SSL encryption — all data transmitted between your browser and bone55 is protected by SSL/TLS encryption, visible through the padlock icon in your browser address bar
• Secure data storage — personal data is stored in secured systems with access restricted to authorised personnel only
• Access controls — internal access to personal data is limited on a need-to-know basis, with authentication requirements for all staff accessing player data systems
• Password security — account passwords are stored in hashed form; bone55 staff cannot view your password in plain text
• Account security tools — you can help protect your own account by using a strong, unique password and never sharing your login credentials with anyone

No security system is completely impenetrable. In the unlikely event of a data breach that affects your personal information, bone55 will notify affected users and take prompt remediation steps.

bone55 uses cookies and similar technologies to operate the platform, maintain your session, and understand how the platform is being used. A cookie is a small text file stored on your device when you visit a website.

The types of cookies used on bone55:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. You cannot disable these without affecting platform functionality.
• Analytics cookies — used to understand how users navigate the platform, which pages are most visited, and where technical issues arise. Data collected through analytics cookies is aggregated and anonymised.
• Preference cookies — store your settings and preferences, such as language and display options, so they are remembered across sessions.

You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will affect your ability to use core platform features, including staying logged in and accessing the game library.

As a bone55 user, you have rights in relation to your personal data. The following outlines what those rights are and how to exercise them:

bone55 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under 18. Age verification is part of the registration and account use process specifically to enforce this requirement.

If bone55 discovers that personal data has been collected from a user who is under 18, that account will be immediately closed and the data deleted or handled in accordance with applicable standards. Any funds associated with an underage account will be dealt with through our standard underage account process.

bone55 may update this Privacy Policy from time to time to reflect changes in platform operations, data handling practices, or applicable requirements. The date of the most recent update is shown at the top of this page.

When significant changes are made to this policy, registered users will be notified through their registered email address or via a platform notification. Your continued use of bone55 after notification of changes constitutes acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how your data is handled. The changes will always be logged by date so you can see what has changed and when.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how bone55 has handled your personal information, the best way to get in touch is through the customer support live chat on the platform.

Alternatively, you can reach the bone55 support team by email. The contact address is displayed in the footer of every page on bone55.net. When sending a data query, include your registered username and a clear description of your request so we can respond efficiently.

We aim to respond to all privacy-related enquiries within five business days. For complex data access or deletion requests, a response within ten business days is our standard commitment.